Registration FAQ

Q: How do I get my username & password?

A: First, you must create an ECCO account on the ECCO Portal.

Once your account is created, you will receive an automatic email with your username and password. If you do not receive your login details immediately, please check your spam folder before contacting the ECCO Office at This email address is being protected from spambots. You need JavaScript enabled to view it.. With these login details you can then apply for your ECCO Membership and register for the ECCO’25 Congress.

Note: If you have registered last year for the ECCO Congress, you can use the same login details to register for the ECCO’25 Congress. If you have forgotten your password, please use the “forgot password” function on the ECCO Portal.

If you received an e-Voucher code from a sponsor you need to activate it in your ECCO Portal account under “registration”.

Q: How do I become an ECCO Member? How much does it cost?

A: Please find all information about ECCO Membership here.

Q: How do I change my password?

A: You can change your password in your ECCO Account, after signing in via the ECCO Portal. Click “change password”.

Q: How do I update my ECCO Account/Profile?

A: You can update your ECCO Account after logging in to the ECCO Portal. Click ‘update my profile’.

Q: Where do I view the programme?

A: The programme for ECCO’25 Berlin Congress can be found here.

Q: How can I pay for my registration?

A: Payments can be made online via credit card (Mastercard, Visa and AMEX credit cards are accepted) or by bank transfer. Online payments by credit card are only accepted up to a limit of EUR 5,000. Payments exceeding that amount must be performed by bank transfer. Please include the invoice number and/or registration number as a reference on the bank transfer.

Please be aware that a registration is considered valid only once your payment has been received on the ECCO Bank account and you have received a confirmation email from the ECCO Office. Therefore, please keep in mind that bank transfers could take up to 10 days from some countries.

We do not accept cheques.

Q: How do I get a confirmation of my registration?

A: Following the submission of your registration, you will receive an automatic e-mail with your registration details. A separate confirmation email will be sent to you after we have received your payment.

Q: How can I access my registration record?

A: Following the submission of your registration, your record can be accessed by simply logging in here with your username and password.

Q: Can I register for the main Congress (Scientific Programme) and at a later stage register for an Educational Activity or the ECCO Interaction: Hearts and Minds?

A: Yes, this is certainly possible. To add further items to your registration, please log in to the ECCO Portal with your username and password and then click on “Congress Registration”. Any additions made after your registration is invoiced and will appear on a new invoice that will be e-mailed to you.

In order to register for Educational Activities, you need to have a valid ECCO Membership for 2025.

Please note that the Educational Courses are only available onsite in Berlin and will not be live streamed online.

Q: Do I need to register separately to attend the satellite symposia offered at the ECCO Congress?

A: No, access to the satellite symposia is included in your congress registration, no separate registration is needed. As the number of seats is limited, some satellite symposia organisers may require advance registration (free of charge) – details would be announced in due course by the satellite symposia organiser.

Q: Can I register only for one congress day?

A: No, registrations for a specific day are not possible for 2025 Berlin Congress.

Q: How can I pay for an ECCO Interaction ticket or Educational Activity myself when I was registered for the congress by a company?

A: Please sign in into the ECCO Portal, under “Congress Registration” select “Register myself” then choose “Educational Activity Only” or in the extras the ECCO Interaction. In order to register for Educational Activities, you need to have a valid ECCO Membership for 2025.

In case of difficulties please feel free to contact the ECCO Office at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide the following details:

• Name
• Invoice address (incl. VAT Number if applicable)
• Educational course you would like to sign up for

The ECCO Office will then set up your registration manually and you will be able to pay for the course(s)/ticket(s) by credit card or bank transfer.

Q: I only want to visit the industry and poster exhibition. Do I need to register for the Scientific Programme?

A: No, Exhibitors/Staff and delegates only visiting the industry and poster exhibition can register online by logging in to the ECCO Portal, clicking on “Congress Registration” and selecting “Exhibition access only” fee (EUR 185.-)

Q: I'm registered but unable to attend. Can I get a refund of the registration fee?

A: A cancelled registration can be taken over by another participant (name change) free of charge until January 29, 2025. In case you do not want to transfer your registration to another participant, the following fees apply:

• Cancellation until November 27, 2024: A refund of 50% of your registration fee is granted.
• Cancellation after November 27, 2024: No refund can be granted

 There is of course the possibility to watch the scientific programme on demand if you cannot attend the congress in person.

Q: Can I register before the early fee deadline and pay later?

A: In order to benefit from the early registration fee, your payment must be received by November 27, 2024, otherwise the standard registration fee will automatically become effective.

Q: I need an invitation letter for my visa application. How do I obtain one?

A: Before obtaining an invitation letter, all registration fees must be fully paid. Individuals can request their invitation letter by logging in with their username and password here, click on “Congress Registration”, “Edit Registration” and then “Request Visa Letter”.

Group leaders can also request invitation letter/s on behalf of their group's participants by proceeding the same way. More information on visa letters can be found here.

Q: How can I receive my congress badge?

A: All delegates will receive a QR-code shortly before the congress to print out congress badge in the entrance hall of Berlin City Cube during the opening hours. Please note that in order to pick up a pre-paid badge, the QR-code or passport/ID of the delegate must be shown.

Q: How and when will I receive my Certificate of Attendance?

A: After the congress, you will be able to download your Certificate of Attendance online via the ECCO Portal within your account.

Q: What to do if I lose or forget my congress badge?

A: Reprint fee of EUR 75,- will apply.

Q: How can I register my group for the ECCO’25 Congress?

You can find a detailed group registration procedure here.

Q: Why is there a group handling fee of 4%?

A: The handling fee of 4% will be charged on the invoice to cover the overheads related to group administration (enquiries, updates, membership status checks, name changes, payment process…)

Q: When and how do I submit the names and contact details of the group participants?

A: You need to provide the e-Voucher codes to your delegates and invite them to activate their e-Voucher in their ECCO Portal by clicking on “Congress Registration” and “Activate e-Voucher”. Your delegates details will appear automatically on your final registration list. You will be able to download your registration overview in an excel document.

Q: Can I replace one delegate with another?

A: A cancelled registration can be allocated to another delegate at the same registration fee free of charge until January 29, 2025 (name change). Use the button: “Remove & Replace e-Voucher” in your group registration. Afterwards the e-Voucher code can be sent to another delegate.

Q: Can I pay by bank transfer/credit card?

A: Amounts exceeding EUR 5,000- must be paid by bank transfer while smaller amounts can be settled by credit card (Mastercard, Visa and AMEX). Please include the invoice number and/or registration number on your payment.

Q: How can I check if my group participants have already renewed their ECCO Membership for 2025?

A: Please contact the ECCO Office at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide us with the delegate names and email address. We will check the ECCO Membership status of your delegates.

Q: How can I add exhibitor(s) to my group and access early the industry exhibition hall?

A: Within your group registration you can select two types of fees for the industry delegates.

*Access to on-demand platform included

Exhibition access only:  Early access to exhibition on Wednesday, Thursday from 7:00 am, Friday and Saturday from 8:00 am.

Industry congress fee & early exhibition access: Access to Scientific Programme and early access to exhibition on Wednesday, Thursday from 7:00 am, Friday and Saturday from 8:00 am.

Q: How can I add an Educational Course to my delegate?

A: Educational Courses on behalf of your delegates can be added to your group registration by clicking on "Add extras" under the respective delegate. This is only possible once they have activated their e-Voucher and became an ECCO Member 2025.

Q: Can I pick up the congress badges for my group?

A: No group badge pick-up available. Prior the congress all the delegates will be emailed a QR code in order to scan and print their own badge onsite. 

Q: Can I pick up the congress bags for my group?

A: Limited amount of congress bags will be available for delegates to collect individually.

Q: Is it possible to only register for an Educational Activity without registering for the Scientific Programme?

A: Yes, click on Congress Registration, then select your existing congress registration or select “register myself” if your congress registration is being managed by a group coordinator. In order to register for Educational Activities, you need to have a valid ECCO Membership for 2025. The 1^st Educational Course for ECCO Partners does not require membership.

Q: Are the Educational Courses included in the congress registration fee?

A: No, a separate registration is needed to attend any Educational Activity and separate registration fees apply. An overview of the Educational Programme and applicable fees can be found here.

Q: I am not an ECCO Member. Can I still register for the Educational Activities?

A: Access to the Educational Activities is only available for ECCO Members (paid membership fee for the year 2025). You can apply for your ECCO Membership here.

If you pay your membership fee for 2025 by credit card online you can register straight away as an ECCO Member for the congress. If you pay by bank transfer, please allow up to 5 working days before registering as an ECCO Member.

Q: What is the deadline to register for the Educational Activities?

A: The registration deadline for Educational Activities is January 29, 2025 (23:59 CET). Registration for these courses will be on a first come, first served basis.

Q: How can I pay for an ECCO Interaction ticket or Educational Activity myself when I was registered for the main congress fee by a company?

A: Please sign in into the ECCO Portal, under “Congress Registration” select “Register myself” then choose “Educational Activity Only” or in the extras the ECCO Interaction. In order to register for Educational Activities, you need to have a valid ECCO Membership for 2025.

In case of difficulties please feel free to contact the ECCO Office at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide the following details:

• Name
• Invoice address (incl. VAT Number if applicable)
• Educational course you would like to sign up for

The ECCO Office will then set up your registration manually and you will be able to pay for the course(s)/ticket(s) by credit card or bank transfer.

Q: I am an ECCO Member but the member fee does not show/appear during the registration process.

A: ECCO Membership 2025 is required to benefit from the reduced member rates for the ECCO’25 Congress. You can check the status of your ECCO Membership by logging in to the ECCO Portal and clicking on "Membership/Profile". If you have not yet renewed your membership for the year 2025, you can do so online.

Q: Can I become an ECCO Member and at the same time register for the ECCO’25 Congress?

A: If you would like to register at a Member fee to the ECCO'25 Congress, you need to settle your Membership payment first before registering for the Congress (you can log in and renew your membership here). If you pay your membership fee for 2025 by credit card online you can register straight away as an ECCO Member for the congress. If you pay by bank transfer, please allow up to 5 working days before registering as an ECCO Member. Once you receive the membership confirmation email from the ECCO Office, you can register for the ECCO Congress at the reduced member rate. Please note that ECCO does not give any refunds, so please make sure that you pay your membership fee first, receive the membership confirmation email and only then, register for the ECCO Congress.

Q: The company I work for is a Corporate Member of ECCO – can I benefit from the reduced congress registration fees for ECCO Members?

A: Unfortunately not – only individual members of ECCO may benefit from the reduced registration fees for the congress.

Q: Where can I find more information about available hotels and rates?

A: Our housing partner Kuoni Tumlare offers a great selection of hotels in Berlin during the ECCO’25 Congress. Detailed information, pictures, location and rates are available here. If you have any questions regarding accommodation arrangements, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: How can I book my room?

A: In order to book a room, please use Kuoni Tumlare online booking system.

Q: Where is the congress taking place?

A: The ECCO’25 Congress takes place at the City Cube Messe Berlin, Messedamm 26, 14055 Berlin, Germany.

Q: How can I get to the congress centre by public transportation?

A: Berlin Brandenburg Airport Willy Brandt is located in Schönefeld, 18 kilometres south-east of Berlin, in the state of Brandenburg. Airport taxis, fast trains, and numerous bus lines are connecting the aiport and the city center. Private transfer companies, airport car rentals, and the famous Berlin car sharing are also alternatives to take into consideration. Further info on “Explore Berlin”.

Public transportation is by far the easiest way to get around the city. The subway, tram cars and buses in Berlin are quick, cheap, safe and easy.
For further public transportation information, please check the internet for www.bvg.de

Q: Does the registration fee include a transport pass?

A: No, public transportation is not included in the registration fee.

Q: Do you organise a bus from the Messe Berlin to the Palais, where the “ECCO Interaction: Hearts and Minds” takes place?

A: No – as the “Palais” is located at the North Entrance of Messe Berlin and well connected by public transportation, we do not organise a bus for delegates who attend the “ECCO Interaction: Hearts and Minds”.

https://www.messe-berlin.de/messe-berlin/medien/guest-events/zugang-nord-palais.pdf

Q: What are the opening hours of the registration desk and the self-printing stations?

A: Registration desk opening hours:

Q: Which time zone is the Scientific Programme broadcasting?

A: CET – Central European Time.